Returns & Cancellations Policy

Last Updated: February 14, 2026

This Policy is incorporated into and is subject to the Kitty Love Studios’ Terms Of Use.

Returns

What’s your return policy?

We are very sorry, we don’t offer returns, exchanges or replacements unless there is something wrong with your order, this applies to both physical & digital products.

If you received the wrong items (not what you ordered) or damaged items, your order is eligible to be returned for a replacement or a full refund! Please Contact Us and send clear well lit pictures within 7 days of the delivery date.

If my order is eligible for a return, who pays what?

If you received the wrong items (not what you ordered) or damaged items, your order is eligible to be returned for either a replacement or a full refund (your choice). If you choose a replacement, you (the customer) pays $0.

We pay for the costs to return the wrong/damaged items back to our warehouse, and we also pay for all the costs to replace your order and ship it to you.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items (not what they ordered) or damaged items. If any of these apply, please Contact Us within 7 days of the delivery date with photos of wrong/damaged items.

Cancellations

I changed my mind after I placed my order, can I cancel it?

We are very sorry, we are not able to cancel your order once it is placed. All of our products are custom made just for you. Once you place your order and get a confirmation email, the order is sent to the production department to be created, fulfilled and shipped to you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. 

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store in the product description section or in the product pictures section of every listing.

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please Contact Us within 7 days after receiving your order.

Include your order number and photos of the mislabeled item, and we’ll send you a replacement or issue a refund!

For more information about our products, shipping/delivery and other frequently asked questions, please visit our FAQ page.