Frequently Asked Questions
About Us
KittyLoveStudios.com is the official online gift shop where you’ll find Dihtti the Kitty exclusive, can’t-find-anywhere-else products.
If you and your little ones loved the Dihtti the Kitty books, you’re going to love Dihtti’s gift collections!
Collections are available on t-shirts, mugs and accessories allowing you to create adorable and unique matching sets and outfits.
Everything in our store is made with premium high quality materials, made to order just for you!
Where can I find the Dihtti the Kitty story books?
Dihtti the Kitty story books are currently available at Amazon, Barnes and Noble and other book selling platforms. If your favorite bookstore doesn’t have the paperback version of the books in stock, you can put in a special order request for them to have them delivered to the store or have them mailed to you.
Do you sell anything currently available on KittyLoveStudios.com anywhere else?
As of now, we don’t sell any of the items listed on our website anywhere else, only here at KittyLoveStudios.com.
Orders (Digital Products)
What happens after I place my order for a Printable Digital Download?
Please note that ONLY a digital file will be provided, and NO physical book will be delivered.
After purchasing a printable digital download (and your payment is confirmed), our system will take you to the “Order summary” page where you will be provided with a “DOWNLOAD ITEM” button which allows you to download your item instantly. You will also receive a download link at the email address used when you placed your order.
If you paid with PayPal or a credit card, it may take a few minutes for your download link to be sent to you.
The link will expire 24 hours after it is sent, therefore, it is advised that you check your email (including “All Mail” & “Spam” folders) right after checking out.
Orders (Physical Products)
What happens after I place my order for a physical product?
Once you place your order and get a confirmation email, the order is sent to the production department to be created, fulfilled and shipped to you.
How are your physical products made?
Our products are unique and custom made. We work with an on-demand order fulfillment company that warehouses, produces, fulfills and ships out our customer’s orders. They have locations worldwide, so depending on where you are, your orders are created and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
Where will my order ship from?
If the order delivery address is in the United States, the order will ship from California, Texas, Nevada, North Carolina, or New York.
Delivery
How long will it take to get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.
The shipping time is in addition to the fulfillment time, and it depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Canada: 3–4 business days
It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them.
But remember that you can also keep track of where your packages are through the tracking link we send you via email when they ship.
Do you deliver to P.O. boxes?
No, we don’t deliver to P.O. boxes.
How much do you charge for shipping and what type of shipping do you offer?
Shipping rates depend on your location, these options will display at checkout.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Tracking Your Packages, Returns & Cancellations
Last Updated: February 14, 2026
Tracking Your Packages
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Use the tracking link we sent you when we shipped your order to track your package
- Check your shipping confirmation email for any mistakes in the delivery address you entered when you made your order
- Ask your local post office if they have your package
- Stop by your neighbors in case the carrier left the package with them
If the shipping address you entered when you made your order was correct, the package wasn’t left at the post office or at your neighbor’s, and the package tracking page doesn’t show any activity in 48 hours or more, it’s possible that the package was lost in transit.
If this is the case, please use our Contact Us page to get in touch with us as soon as possible with your order number. We will confirm with the carrier if the package was lost so we can issue you a replacement or a refund.
**If you entered someone else’s address as a delivery address for your package**
We are very sorry, your order is not eligible for a replacement or a refund. Something you can do is get in touch with the person whose address you entered to try to recover your package.
Do you cover lost packages?
If the package was lost by either us or the shipping carrier, we will cover all the costs to replace your order and ship it to you.
Do you cover stolen packages?
We are very sorry, we don’t cover packages after they have been delivered. After the carrier delivers the package, it then becomes the customer’s responsibility. Make sure to take appropriate measures to avoid having your packages stolen.
I received a wrong/damaged product, what should I do?
We’re very sorry if the product you ordered arrived damaged or is not what you ordered, these types of issues are rare but they do happen. To help us resolve this for you quickly, please contact us by using our Contact Us page within 7 days of the delivery date with photos of the damaged or wrong product received, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns & Cancellations Policy
Last Updated: February 14, 2026
This Policy is incorporated into and is subject to the Kitty Love Studios’ Terms Of Use.
Returns
What’s your return policy?
We are very sorry, we don’t offer returns, exchanges or replacements unless there is something wrong with your order, this applies to both physical and digital products.
If you received the wrong items (not what you ordered) or damaged items, your order is eligible to be returned for a replacement or a full refund! Please Contact Us and send clear well lit pictures within 7 days of the delivery date.
If my order is eligible for a return, who pays what?
If you received the wrong items (not what you ordered) or damaged items, your order is eligible to be returned for either a replacement or a full refund (your choice). If you choose a replacement, you (the customer) pays $0.
We pay for the costs to return the wrong/damaged items back to our warehouse, and we also pay for all the costs to replace your order and ship it to you.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items (not what they ordered) or damaged items. If any of these apply, please Contact Us within 7 days of the delivery date with photos of wrong/damaged items.
Cancellations
I changed my mind after I placed my order, can I cancel it?
We are very sorry, we are not able to cancel your order once it is placed. All of our products are custom made just for you. Once you place your order and get a confirmation email, the order is sent to the production department to be created, fulfilled and shipped to you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store in the product description section or in the product pictures section of every listing.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please Contact Us within 7 days after receiving your order.
Include your order number and photos of the mislabeled item, and we’ll send you a replacement or issue a refund!
I received my new custom made apparel! What is the best way to take care of it?
Special Washing Instructions
● Turn garment inside out
● Machine wash separately on cold
● No fabric softeners
● No bleach
● Tumble dry on low
● Do not iron over designs