Tracking Your Packages, Returns & Cancellations
Last Updated: February 14, 2026
Tracking Your Packages
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Use the tracking link we sent you when we shipped your order to track your package
- Check your shipping confirmation email for any mistakes in the delivery address you entered when you made your order
- Ask your local post office if they have your package
- Stop by your neighbors in case the carrier left the package with them
If the shipping address you entered when you made your order was correct, the package wasn’t left at the post office or at your neighbor’s, and the package tracking page doesn’t show any activity in 48 hours or more, it’s possible that the package was lost in transit.
If this is the case, please use our Contact Us page to get in touch with us as soon as possible with your order number. We will confirm with the carrier if the package was lost so we can issue you a replacement or a refund.
**If you entered someone else’s address as a delivery address for your package**
We are very sorry, your order is not eligible for a replacement or a refund. Something you can do is get in touch with the person whose address you entered to try to recover your package.
Do you cover lost packages?
If the package was lost by either us or the shipping carrier, we will cover all the costs to replace your order and ship it to you.
Do you cover stolen packages?
We are very sorry, we don’t cover packages after they have been delivered. After the carrier delivers the package, it then becomes the customer’s responsibility. Make sure to take appropriate measures to avoid having your packages stolen.
I received a wrong/damaged product, what should I do?
We’re very sorry if the product you ordered arrived damaged or is not what you ordered, these types of issues are rare but they do happen. To help us resolve this for you quickly, please contact us by using our Contact Us page within 7 days of the delivery date with photos of the damaged or wrong product received, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns & Cancellations Policy
Last Updated: February 14, 2026
This Policy is incorporated into and is subject to the Kitty Love Studios’ Terms Of Use.
Returns
What’s your return policy?
We are very sorry, we don’t offer returns, exchanges or replacements unless there is something wrong with your order, this applies to both physical & digital products.
If you received the wrong items (not what you ordered) or damaged items, your order is eligible to be returned for a replacement or a full refund! Please Contact Us and send clear well lit pictures within 7 days of the delivery date.
If my order is eligible for a return, who pays what?
If you received the wrong items (not what you ordered) or damaged items, your order is eligible to be returned for either a replacement or a full refund (your choice). If you choose a replacement, you (the customer) pays $0.
We pay for the costs to return the wrong/damaged items back to our warehouse, and we also pay for all the costs to replace your order and ship it to you.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items (not what they ordered) or damaged items. If any of these apply, please Contact Us within 7 days of the delivery date with photos of wrong/damaged items.
Cancellations
I changed my mind after I placed my order, can I cancel it?
We are very sorry, we are not able to cancel your order once it is placed. All of our products are custom made just for you. Once you place your order and get a confirmation email, the order is sent to the production department to be created, fulfilled and shipped to you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges.
If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed in our store in the product description section or in the product pictures section of every listing.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please Contact Us within 7 days after receiving your order.
Include your order number and photos of the mislabeled item, and we’ll send you a replacement or issue a refund!
For more information about our website, products, shipping/delivery and other frequently asked questions, please visit our FAQ page.